Orders Shipping out of the continental United States
For all orders shipping to Canada, Mexico, or otherwise out of the continental United States, please contact us by phone at 615-707-1912.
Fire Pit Warranty
All fire pit components are warranted for a period of 10 years after date of purchase by the original owner.
Any returns sent back must be sent via prepaid freight and in the original retail packaging.
Proof of purchase will be required before warranty service is rendered. The sales receipt is the only valid proof of purchase.
Refunds
Gas components are not eligible for buyers remorse refund if they have been installed or used.
Once payment is taken, any modified and / or powder coated pieces are considered custom work and not eligible for refund.
Artisan Spark Guard Warranty
Fire Pit Art® Artisan Spark Guards are handcrafted to fit Fire Pit Art® and no returns are accepted if they are purchased to fit any other product except Fire Pit Art. All though we use very heavy mesh screen it is susceptible to the high direct heat of the fire pit. Longevity is determined by the frequency and intensity of the fires and will be different for every user.
Although it may rust the fire screen material is guaranteed for sixty days against failure, the frame work is guaranteed for ten years with proof of purchase and would be shipped back prepaid to Fire Pit Art.
Although we do not get returns, please feel free to call or email at any time if you should have questions before or after your purchase. It is our belief that our fire pits will be passed along for generations and decades to come. Enjoy!
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
For all orders shipping to Canada, Mexico, or otherwise out of the continental United States, please contact us by phone at 615-707-1912.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Fire Pit Art® covers a portion of your freight charge, and will show up as free when you place your order and pay. Once your order is built and is ready to ship, we run your order with our carriers for the best shipping options available. Most shipments are covered, though occasionally we will have to reach out for additional funds to cover the shipping.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.